Voice agents that
know when to hand over.

TheTranquil is a Mandelbulb Kit voice agent that answers routine calls in the caller’s language, follows your SOPs and hands over to a person with full context. It reads intent and tone as the caller speaks, grounds every answer in your own procedures and keeps context across turns, so the caller never repeats themselves. People stay on the calls that need them.

TheTranquil answers on the numbers you already publish and hands over into the contact centre you already run. It is platform independent: recognition and voice run on Azure Speech, ElevenLabs or Google speech models, and reasoning runs on Azure OpenAI, OpenAI, Anthropic, Gemini or a self-hosted model. You can change the model without rebuilding the agent.

TheTranquil starts with one call flow, A/B-tested against your human baseline. Bring the call your team answers most to a 30-minute working session, and we agree the SOPs it follows, the languages it answers in and the point at which it hands over. Comparing it with your own agents on the same flow gives you evidence before more calls move.

TheTranquil hands over the moment a person is needed, and the call passes with its full context so the customer does not start again. The escalation points come from your own SOPs, which the agent follows to the letter. Because it answers on your existing numbers and contact-centre platform, the supervisor receives the call where the team already works.

TheTranquil answers from your own procedures rather than a fixed menu or generic script, in the language the caller speaks, mid-sentence switches included. Merchants on Pine Labs terminals use it to get help by voice in their own language, following Pine Labs’ own support procedures, with a person on the line when one is needed. No new number or new contact centre is required.