Featured on Microsoft: How Mandelbulb Helped Swiggy Deploy Real-Time Intelligence on Microsoft Fabric

Our Co-founder Deepanshu Thakur quoted by name in Microsoft's official feature on Swiggy's real-time data transformation — reducing operational latency from 10 minutes to seconds for 23 million monthly users.

We're proud to share that Mandelbulb Technologies has been officially featured in a Microsoft news article for our role in helping Swiggy — India's leading on-demand delivery platform — deploy Real-Time Intelligence (RTI) on Microsoft Fabric.

The article, published on news.microsoft.com, details how Swiggy uses Microsoft Fabric's Real-Time Intelligence capabilities to serve millions of customers, detect discount fraud, optimize inventory, and power AI-driven customer service — with Mandelbulb Technologies credited as the implementation partner and our co-founder Deepanshu Thakur quoted as the Fabric RTI specialist.

→ Read the full Microsoft article: Real-Time Intelligence: How India's Swiggy Serves Millions with Microsoft Fabric

*

The Scale: Swiggy by the Numbers

Swiggy processed 923 million orders in fiscal year 2025 — a 22% increase year-over-year. To understand the real-time data challenge, consider the platform's scale:

The Challenge: When 10-Minute Delays Cost Crores

At Swiggy's scale, even a 5-10 minute data lag creates cascading problems. Customers see menu items that are already out of stock. Targeted discount codes get exploited before anyone notices. Delivery routing decisions are based on stale information. The platform needed real-time intelligence — not batch processing that was always playing catch-up.

The Solution: Microsoft Fabric RTI, Implemented by Mandelbulb Technologies

Mandelbulb Technologies deployed Microsoft Fabric's Real-Time Intelligence capabilities for Swiggy, enabling the platform to process and act on billions of data points in seconds rather than minutes. Here's what the implementation delivered:

1. Discount Fraud Detection

One of the most impactful use cases was detecting misused coupon codes in real-time. As our CTO Deepanshu Thakur explained in the Microsoft article:

"Like many retailers, Swiggy dangles targeted discounts to keep customers loyal and boost orders. The Fabric RTI system detects unusually high coupon usage, enabling rapid code discontinuation — preventing crores in potential losses."

— Deepanshu Thakur, Co-founder, Mandelbulb Technologies — quoted in Microsoft News

2. Real-Time Inventory Management

Previously, 5-10 minute lags meant customers would place orders for items that were already out of stock. With RTI, Swiggy now surfaces real-time stock availability, reducing order cancellations and improving customer satisfaction.

3. AI-Powered Customer Service

Azure OpenAI-powered chatbots now handle high-volume inquiries like "Where is my order?" without requiring additional staffing during peak hours. The "Driver Dost" chatbot assists Swiggy's 690,000+ delivery partners with onboarding, compliance queries, and route optimization.

Mandelbulb's Fabric RTI flow for real-time analytics at Swiggy scale

Why This Matters for Mandelbulb

Being featured on Microsoft's official news platform, with our founder quoted by name — is a significant validation of Mandelbulb's position in the Microsoft Fabric ecosystem.

This recognition joins a series of milestones:

• 3x Microsoft Fabric Featured Partner (Ignite, Build, Community Conference)

• Microsoft Partner of the Year 2024 Finalist — Analytics

• Microsoft Azure Data Explorer Partner (37 globally)

• Advanced Specialization: Analytics on Azure

• Satya Nadella highlighted our Seair case study at MS Ignite 2025

For enterprises looking to implement real-time analytics, data engineering, or Microsoft Fabric solutions, Mandelbulb brings production-proven expertise at the scale of India's largest platforms.

Want to explore what Real-Time Intelligence on Microsoft Fabric can do for your business? Talk to our Fabric experts at sales@mandelbulbtech.com.